ServiceTec Airport Services International

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ServiceTec Airport Services International - Airport and Airline Systems IT Support

In the fast paced environment of an airport, airport authorities, airlines, handling agents, freight forwarders, and government authorities must ensure that their IT systems are running 24 hours a day, seven days a week. Operating globally from bases in Europe, US and the Far East, ServiceTec restores airline and airport systems faster than any other service provider, thus avoiding costly and damaging delays. The company has received certification on a number of system applications, including troubleshooting and hardware repair such as Common User Terminal Equipment, Common Use Self Service Kiosks, Baggage Reconciliation Systems, FIDS and Biometric Security Systems like Privium at Amsterdam Airport Schiphol.

ServiceTec supports IT systems throughout the airport, from ticketing through to the boarding gate, deploying permanently assigned, highly skilled personnel. Key to its success is its commitment to service excellence. The company’s structure and procedures reflect the culture of working to the highest standards, as one would expect in the context of a Group with ISO 9001 accreditation. Our efficiency extends to proactive and preventive maintenance, a policy that ensures that as many problems as possible are intercepted before systems are affected.

ServiceTec Contracts and Awards

Based on the company’s proven history of supporting mission critical applications, ServiceTec was awarded the Manchester Airport CUTE contract in 1995, followed by a similar contract at Amsterdam Airport Schiphol. This brought the opportunity to expand into the United States with the award of MUSE systems support at Washington’s Dulles International Airport in February, 1998, followed by a further award at JFK Terminal One (TOGA) and Terminal 4 (JFK IAT) in March of the same year.

Subsequently, ServiceTec International, Inc. expanded its reach to Los Angeles International Airport, San Francisco International Airport, Birmingham Airport, Stansted Airport, Minneapolis/St. Paul International Airport, and Baltimore/Washington International Airport. It provides desktop support for Lufthansa, and provides outsourcing maintenance support for National Airlines to all its locations.

ServiceTec was also awarded the support contract for the world’s busiest international airport at London’s Heathrow. This included the provision of help desk facilities and equates to the support of over 8,000 hardware devices, including the software that drives them.

ServiceTec Expansion

Fuelled by its quality service reputation, ServiceTec has embarked upon an aggressive investment and expansion plan for its future throughout the world. In addition to a recruitment programme which will double the workforce in a year, it has formed unique alliances with other stellar companies, such as Cegelec representing a work force of 27.000 employees global and a turnover of $ 2.7 Billion, ExpressPoint in North America and JTP of Japan to achieve its expansion objectives.

As a result of this rapid success and growth, the company has achieved measurable economies of scale and scope. The benefits of these resources extend to its customers by its capability to quickly mobilize a team, provide rapid response, and deliver customized services. It has a proven outsourcing and service track record providing strong logistics support that reduces inventories, lower service expenses, improving cash flow while delivering world-class pro-active, responsive, and responsible quality of service that exceeds the requirements of its customers:

Servicetec Airport Services International Ltd.
Zomer 29
8251 NM Dronten
The Netherlands

Tel: +31 321 311 293

Website: www.servicetec-asi.com

Articles by ServiceTec Airport Services International

JFK Terminal One

  • Always on time wins ServiceTec extension at JFK TOGA »
    Fast response and technical expertise have won ServiceTec Airport Services International a three year extension to its IT support contract with Terminal One Group Association (TOGA) at JFK international airport.

Manchester Airport

Self Service Kiosks

Airport Information Kiosk

Airport Support Services

Common-User Terminal Systems

  • MSP Benefits From Common Use Following Outsource To Servicetec »
    As ServiceTec clocks up a million hours of support for Common-User Terminal (CUTE) Systems at airports across the world, David Ruch, Director Information Systems, Minneapolis - St Paul International Airport, comments how the flexibility of this system has supported expansion of the airport:

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