SubscribeA web-base Passenger and Baggage Claim management Software Solution.
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PaxClaims - The web-based Passenger and Baggage claim management software for the Customer Relations department of an airline.
"The professional solution that standardises and automates your work in the passenger and baggage claim handling process.
Productive Since April 2007
Malev Hungarian Airlines has decided to move to the PaxClaims application as a follow-up action for the airline that joined the OneWorld alliance since 1st April 2007. PaxClaims has been analysed as the best solution not only to cope with the normal airline complaint regulations, but also the supplementary requirements from OneWorld.
The final application landscape to be in place for Malev is to work also with decentralised call-centres, and PaxClaims, being web-based application centrally hosted, will facilitate the setup and the quality control by the headquarter. And the automated answer generation will make the answer quality higher and minimise the call-centre agents workload, for a better cost control.
Krisztina Dudas, head of Product Development & Customer Relation says:
“The PaxClaims application facilitates transparency and effectiveness by using the system in a way that the simultaneous employment performed at various scenes is coordinated by a centralised professional monitoring method. The gained feedback could be built into our working procedure and allow us to focus on areas where improvement is necessary".
PaxClaims at 49th WACRA 2007 conference in Bahrain
For the 3rd year now, Sky Assist will be present at the WACRA conference this time held in Bahrain, from October 21st until October 24th.
A complete product demonstration can be organised for you during the WACRA conference breaks, or in a separate dedicated session. To register, do not hesitate to email me, Luc Trentels.
Many new functions implemented in standard product
A full list of new functions has been added to the standard product, in order to further improve the productivity ... like but not limited to:
- Claim station and agent assignment / Inbox per station.
- Automated target date generation based on Frequent Flyer level and Priority, for department Service Levels control of the 1st reply.
- Alarm / Queue list per agent, station or company wide.
- WorldTracer automated CS, FF, FS and CLOFI WT updates.
- Simplified claim entry.
- 2nd window for work interruption by phone call.
- Report: adapted accounting report, new Unruly, Miles, Prorate and Department reports; all reports being now available also in Excel.
- New answer templates and Prorate template to send to prorated airline CR department.
... and still available for a test period through VPN access
The PaxClaims application is available in a test environment using a VPN access URL. As the application is a thin client web based product, it will run directly within your Internet Explorer browser and there is no need of local implementation.
For more information on PaxClaims, or BagAssist / BagAutorush products (including internet demo access or software price quotation), please visit our web site www.skyassist.com or email me at luc.trentels@skyassist.com.
PaxClaims - The web-based Passenger and Baggage claim management software for the Customer Relations department of an airline.
"The professional solution that standardises and automates your work in the passenger and baggage claim handling process.
Some PaxClaims key benefits:
- Monitor & reach Key Performance Indicators of the Customer Relations process: being fast, correct, consistent and qualitative.
- Comprehensive, modern and user-friendly interface, fully web-based and accessible anywhere with no additional software implementation or maintenance cost.
- Customer & claim centric application (easy consultation in 2 ways, passenger tier management, correct penalty payments, easy consultation by other department).
- Accurate claim resolution using automated interfaces for claim reason analysis.
- Standardised answers based on airline company image policies, generated by the click of a button
Staff productivity and flexibility increase by process automation, functions and interfaces like SITA WorldTracer, flight operation and frequent flyer data or airline website.
Some Key Performance Indicators (KPI):
- Cut down of more than 50% in the human administration of a claim file.
- The automated functions allow to register the complaint and send the acknowledgment in less than 5 minutes.
- Helped to absorb the dramatic increase in number of complaints due to the new EU regulation.
