SubscribeESP provides rapid response break fix IT services at all major UK and most major European airports, working with airlines, airport authorities, common user environment providers, baggage reconciliation providers, travel companies and retail systems providers.
Why ESP?
Each contract that ESP.co.uk takes care of is treated at the bid stage with the same level of consideration, whether it is for two CUS Kiosks or for a thousand common-use workstation positions.
Every airport is community-lead to some degree or another and ESP understands this relationship and tailors each solution accordingly. Naturally a model that works well for one airport will not necessarily work well for another and shift patterns need to account not just for the hours of coverage, but also the peaks and troughs of the loading patterns and the geography of the airport. Considerations don't stop there as the demands on contractors to ensure the security and health and safety of those using the airport continue to escalate.
You break it, we fix it!
…being of course the traditional format of an IT support contract. But if you have the staffing levels and cover correct, break / fix contracts become a routine process, indeed one which many companies feel they could easily fulfil. What differentiates ESP from our competitors is our unswerving drive to reduce the numbers of in-service failures in the first place.
This might seem on the surface to be a contradiction for a service company whose revenue is derived from equipment going wrong. However, with a carefully managed program of asset control, priority management of workshop repairs, preventative maintenance and trend analysis the numbers of in-service failures can be reduced dramatically.
hat is less failures to stop the end user from working, which generates greater confidence in the systems and gives ESP more time to spend working on other ways to prevent the equipment failing in the first place! The major benefit of this approach is an extension to the life of the Customer's equipment and a protection of their initial capital outlay.
To find out how you can benefit from 'IT Support, The ESP Way' call
0118 916 9300 or send an e-mail to bidteam@esp.aero
