SubscribeAn interactive, self-service kiosk system is typically a touch-screen and computer placed in a secure enclosure in a public place that enables consumers to have instant electronic access to information, products, and/or services.
There are three fundamental components of a kiosk solution; they are as follows...
- Physical enclosure, which houses the hardware
- Physical hardware (touch-screen monitor, PC, stereo speakers, printer, cables, etc.)
- A software application that stores information, processes transactions, and delivers the messages, services, and/or products.
Companies tend to pursue the use of interactive kiosks for the primary purpose of automating staff-intensive services related to communicating information, marketing products and services, and processing standard business transactions. Delivering service effectively and affordably is increasingly important.
ESP provides rapid response break fix IT services at all major UK and most major European airports, working with airlines, airport authorities, common user environment providers, baggage reconciliation providers, travel companies and retail systems providers.
Current estimates show that most airport authorities are predicting that 75% of all passengers will check themselves onto flights within the next ten years. ESP's extensive service portfolio has proved to be highly effective in the servicing and support of these units in the travel-related industry. Specific to the support of self-service kiosks are:
- The specialist provision of onsite, fast-restore support contracts for the Airline Industry
- The provision, implementation and support of third party computer equipment
- Workshop services offering a full spectrum of support services to the organisation; and specialist logistic services for the provision of spares and repairs.
To find out how you can benefit from 'IT Support, The ESP Way' call
0118 916 9300 or send an e-mail to bidteam@esp.aero
