SubscribeThe B2C module called "light AHL" is progressing rapidly.
This module is the first step in the Business to Customer integration, and will allow the hurry passenger to enter his/her lost baggage declaration him/herself at a dedicated PC through easy-to-use intuitive screens. At the end of the process, the passenger will receive a professional PIR document like if the incident was treated in front of a lost & found agent.
The passengers will therefore have an alternative way of declaring lost baggage, mainly aimed for business people used to work with Internet and that have to rush to meetings with no time to queue. It will also release some pressure for the agent desks that will gain some further productivity. The prototype is now ready and will be shown at the GHI conference in Athens end of November, for further releasing by the end of the year 2005.
Sky Assist participates to WorldTracer meeting in Miami and GHI conference in Athens Participation to the WorldTracer meeting in Miami (November 13-16, 2005)
Sky Assist has been invited by SITA as observer in the upcoming WorldTracer meeting in Miami. This is another step forward in Sky Assist products recognition by SITA product manager and high management.
As a reminder, Sky Assist was already the first company listed to receive the WorldTracer emulation screen changes, and we are also in current analysis for product integration. If you will be present in Miami, do not hesitate to contact us (Luc Trentels or Eric Stessels) for a product discussion or just to meet and greet.
Participation to the 7th Ground Handling International annual conference in Athens (November 28-30, 2005)
Sky Assist will sponsor the 7th Ground Handling International annual conference in ATH (CD-ROM sponsorship) and will also be present during the conference at the lucky stand n°13. This will give the ground handling responsible a unique opportunity to meet the BagAssist specialist, and have a live demo of the system through normal internet connection. Any person interested in such a meeting and / or demo should take contact with Luc Trentels (luc.trentels@skyassist.com) for appointment confirmation.
Groundforce implementation in progress
The Groundforce implementation is progressing well, and Lisbon will start as first productive station beginning of December with BagAssist, followed by the other stations in January 2006. The BagAssist selection by Groundforce management has been stated as a major strategy decision in order to further strengthen the company dominant customer focused and competitive position in Portugal.
Sky Assist extends its offering for airlines
BagAssist is already perfectly fitting the needs of the airlines that ground handles themselves. It also supports the airline to offer professional ground arrival services to other airline companies, as nowadays being handling for its needs only is hardly profitable any longer.
Sky Assist is going further by adding not only the B2C services (see lightAHL above, but also passenger baggage status and self-delivery services for April 2006), but also the re-engineering of a module called Quick Settlement that has been in use in its client-server version but still needs to be integrated as web version in the BagAssist product.
This module will allow the company to manage a replacement bag stock but also to provide, track and evaluate costs for any valuable items that might be given to the passengers at the airport, like but not limited to toilet kits, hotel voucher, ... The re-engineering will take place in the 1Q2006 and will be available before the summer season.
For more information on BagAssist or BagAutorush (including internet demo access or software price quotation), please visit our web site www.skyassist.com or email me at luc.trentels@skyassist.com
BagAssist suite - "The professional solution that automates your work in the primary baggage handling and tracing processes.
BagAssist key benefits:
- Fully covering and automating the primary tracing business process, from the passenger declaration to the delivery of his bag;
- Comprehensive user-friendly screens and professional output documents (passenger reports, baggage labels, for delivery companies), which results in:
- Increases the staff productivity and reduces the training needs
- Increased quality and professionalism towards the passenger and the handled airlines
- Professional approach in the collaboration with external contractors;
- Contains all necessary on-line information and related triggers.
BagAutorush key benefits:
- Optimize baggage handling performance to:
- Decrease the number of rushed bags (better service to handled airlines, improved passenger service by reducing lost bags, reduction of tracing files cost)
- Improve productivity at Baggage Control (interfaces supporting automated decision making)
- Where need of rushed bag, interaction with SITA WorldTracer(TM) (FWD automatically created, stations informed and pro-active passenger service recovery);
- Manual decision reduced to nearly zero
- Staff training done in minutes, no need for IT or WorldTracer(TM) knowledge
- Staff low profile requirements, implying manpower cost reduction.
Some Key Performance Indicators (KPI):
- Swissport: 11% reduction in time per file for whole AHL process, daily shift reduction from 3 to 2
- Flightcare: 20% productivity increase for incident declaration modules (AHL, DPR and OHD), 40% productivity increase for passenger call handling (IVR, TV), lost calls less than 5%
The final words are best left to the users:
“Thank you to simplify our daily work”,Swissport BSL
“What a great system”, Jet Aviation GVA
“Very good, the system is dynamic !”,Swissport GVA
“Every handler gets the personal attention”