SubscribeThe second BagAssist User Conference took place in Brussels in April 2005, and was a great success with excellent participation and customer feedback.
The Conference welcomed not only existing customers but also potential BagAssist customers that came to have an in-depth look at how the Conference was organised and have the unique opportunity of discussing with existing customers how BagAssist is delivering value to their organisations.
In line with SkyAssist policy, users can uniquely influence the direction of BagAssist though release management and ensure BagAssist meets current business and industry needs. BagAssist product strategy is to address market needs, and deliver enhancements and new functionality quickly. More information in the press release dated April 17th, 2005 and on our web site.
Sky Assist listed in SITA WorldTracer emulation changes communication channel
As from the beginning of the creation of BagAssist, SITA has been kept informed that the BagAssist product had been created and is using screen scrapping functions to decode the WorldTracer pages and to prepare equivalent pages to send to WorldTracer. This is today the only way of reading the WT pages and displaying them in a web Graphical Interface, as the data is not structured.
As SITA was only communicating the changes in the emulation to his contracted customers (being airlines or ground handling companies), and Sky Assist was receiving the changes through them, there was a small chance of delay or gap in communication, that would potentially (but never happened) the good running of the BagAssist software.
Now that Sky Assist is the first non customer company ever to be listed in the official SITA WT communication channel, all changes that may impact BagAssist will be received well in time directly from the right source, leaving enough time to adapt the software and further assuring BagAssist customer basis.
BagAutorush in production in Zürich Airport
Since March 2005, Swissport Zurich is using the BagAutorush product, in addition to the use of the BagAssist software since May 2002. ‘The implementation of BagAutorush is another big step forward in the baggage process’ states the Customer Service Manager Arrival Services manager, which is very happy with the productivity and quality service increases the tool is bringing to his organisation.
Sky Assist participation in IGHC 2005 in Bangkok and Ground Handling International 2005 conference in Athens
- Participation to the 7th Ground Handling International annual conference in ATH (November 28-30, 2005)
Sky Assist will sponsor the 7th Ground Handling International annual conference in ATH (CD-ROM sponsorship) and will also be present during the conference at the lucky stand n°13. This will give the ground handling responsible a unique opportunity to meet the BagAssist specialist, and have a live demo of the system through normal internet connection. Any person interested in such a meeting and / or demo should take contact with Luc Trentels (luc.trentels@skyassist.com) for appointment confirmation.
- Participation to the IGHC (IATA Ground Handling Conference) annual conference in BKK (May 16-18, 2005)
Sky Assist is delivering in each delegate bag a double-sided document, with on one-site an article summarising the BagAssist Swissport and BGS white papers that both describes the product benefits and staff flexibility and productivity increase (up to 40%) and on the other side the product advertisement.
For more information on BagAssist or BagAutorush (including internet demo access or software price quotation), please visit our web site www.skyassist.com or email me at luc.trentels@skyassist.com
BagAssist suite - "The professional solution that automates your work in the primary baggage handling and tracing processes.
BagAssist key benefits:
- Fully covering and automating the primary tracing business process, from the passenger declaration to the delivery of his bag;
- Comprehensive user-friendly screens and professional output documents (passenger reports, baggage labels, for delivery companies), which results in:
- Increases the staff productivity and reduces the training needs
- Increased quality and professionalism towards the passenger and the handled airlines
- Professional approach in the collaboration with external contractors;
- Contains all necessary on-line information and related triggers.
BagAutorush key benefits:
- Optimize baggage handling performance to:
- decrease the number of rushed bags (better service to handled airlines, improved passenger service by reducing lost bags, reduction of tracing files cost)
- improve productivity at Baggage Control (interfaces supporting automated decision making)
- where need of rushed bag, interaction with SITA WorldTracer(TM) (FWD automatically created, stations informed and pro-active passenger service recovery);
- Manual decision reduced to nearly zero
- staff training done in minutes, no need for IT or WorldTracer(TM) knowledge
- staff low profile requirements, implying manpower cost reduction.
Some Key Performance Indicators (KPI):
- Swissport: 11% reduction in time per file for whole AHL process, daily shift reduction from 3 to 2
- Flightcare: 20% productivity increase for incident declaration modules (AHL, DPR and OHD), 40% productivity increase for passenger call handling (IVR, TV), lost calls less than 5%
The final words are best left to the users:
“Thank you to simplify our daily work”,Swissport BSL
“What a great system”, Jet Aviation GVA
“Very good, the system is dynamic !”,Swissport GVA
“Every handler get’s the personal attention”, KLM