SubscribePaxAHL module (self-declaration by the passenger at the airport) and VPN test access
The B2C module called "light AHL" is now ready and has been tested already by several customers. The final version will be presented to the BagAssist user community during the 3rd user conference end of April. The first implementation will take place before the summer season by Swissport, at Zurich Airport. A kiosk integration is also possible using IER930 and will be analysed upon customer request.
A test version of the PaxAHL, simulating the steps and screens that the passenger will use in production, is available using a VPN access URL, running in your Internet Explorer browser. The BagAssist application can also be accessed through the same VPN test server.
Do not hesitate to email me if you want to perform a live test.
3rd BagAssist user conference (April 25-26, 2006)
The 3rd BagAssist user conference will take place on April 25-26 2006 in Brussels.
The user conference is the unique platform made for all the BagAssist users not only to exchange their experience about the product but mainly to drive the product evolution direction according to their operational needs. At each edition, the community is growing and more people are present, which implies more experience and mature requirements injected in the product.
Like usual, the first day is dedicated to the presentation of the newly available release. During that day, prospects that had already a product presentation as a minimum are also invited. This year, Air France, KLM, SAS, Finnair and Wideroe will be participating to that first day and to the evening event, allowing them to speak in a relaxed way with the current BagAssist users.
The second day is made for the existing customers only, and is dedicated to discussions about the next release, based on requirements sent in advance by the users.
New customer : Virgin Express
Virgin Express has started the arrival service operations on January 1st 2006, with the BagAssist product in support. Thanks to the BagAssist easiness of use, the cut-over was made very smoothly with new agents having no experience in the Air Transportation industry or WorldTracer.
According to the Virgin Express arrival services manager: "this smooth starting up of our arrival services in Brussels would not have been possible without the BagAssist product support in background, and the dedication of Sky Assist staff."
Air France Proof of Concept in progress
Air France and Sky Assist have started a Proof of Concept, on both the functional and technical sides, in order to evaluate the BagAssist product offering and compliance to Air France IT standards.
This POC includes an implementation of BagAssist on Air France test servers, a user test period and a automated population of the AHL mask based on a Tag number entry.
The POC is planned to be closed end of April, for a final decision during May / June 2006.
For more information on BagAssist or BagAutorush (including internet demo access or software price quotation), please visit our web site www.skyassist.com or email me at luc.trentels@skyassist.com
BagAssist suite - "The professional solution that automates your work in the primary baggage handling and tracing processes.
BagAssist key benefits:
- Fully covering and automating the primary tracing business process, from the passenger declaration to the delivery of his bag;
- Comprehensive user-friendly screens and professional output documents (passenger reports, baggage labels, for delivery companies), which results in:
- Increases the staff productivity and reduces the training needs
- Increased quality and professionalism towards the passenger and the handled airlines
- Professional approach in the collaboration with external contractors;
- Contains all necessary on-line information and related triggers.
Some Key Performance Indicators (KPI):
- Swissport: 11% reduction in time per file for whole AHL process, daily shift reduction from 3 to 2
- Flightcare: 20% productivity increase for incident declaration modules (AHL, DPR and OHD), 40% productivity increase for passenger call handling (IVR, TV), lost calls less than 5%
The final words are best left to the users:
"Thank you to simplify our daily work" - Swissport BSL
"What a great system" - Jet Aviation GVA
"Very good, the system is dynamic !" - Swissport GVA
"Every handler gets the personal attention"
BagAutorush key benefits:
- Optimize baggage handling performance to:
- decrease the number of rushed bags (better service to handled airlines, improved passenger service by reducing lost bags, reduction of tracing files cost)
- improve productivity at Baggage Control (interfaces supporting automated decision making)
- where need of rushed bag, interaction with SITA WorldTracer(TM) (FWD automatically created, stations informed and pro-active passenger service recovery);
- Manual decision reduced to nearly zero
- staff training done in minutes, no need for IT or WorldTracer(TM) knowledge
- staff low profile requirements, implying manpower cost reduction.
For more information on BagAssist suite, please do not hesitate to contact me at luc.trentels@skyassist.com or visit our website at www.skyassist.com.
