A great success!!

The second BagAssist User Conference took place in Brussels in April 2005, and was a great success with excellent participation and customer feedback. The Conference welcomed not only existing customers but also potential BagAssist customers that came to have an in-depth look at how the Conference was organised and have the unique opportunity of discussing with existing customers how BagAssist was delivering value to their organisations.

Zaventem, April 17th, 2005

SkyAssist, the Belgian provider of advanced software for the air transportation industry, welcomed customer representatives at its second BagAssist User Conference. Attendees included representatives from all users of BagAssist and potential users such as Air France and KLM each sent 2 representatives in order to exploit the unique opportunity of discussing with existing users the benefits of BagAssist, the way it is implemented and in general, discuss ways of enhancing Lost & Found Baggage area in terms of productivity and professionalism.

As with last year’s conference, day one covered the presentation and finalisation of the new BagAssist release for 2005 that contains all the new functions proposed and validated by the users at the 2004 BagAssist conference; day two included a presentation of the new functions recently requested by users together with a discussion of prioritisation of these for integration into the 2006 release. In line with SkyAssist policy, users can uniquely influence the direction of BagAssist though release management and ensure BagAssist meets current business and industry needs. BagAssist product strategy is to address market needs, and deliver enhancements and new functionality quickly.

BagAssist manages lost and found baggage processes as well as passenger status enquiries and also helps increase ground staff productivity leading to reduced unit costs. BagAssist delivers improved service quality to handled airlines and passengers looking to be reunited with their mishandled baggage.

Every day, thousands of passenger bags are mishandled by the airline industry and their owners want to be reunited with their bags quickly and expect their problems to be addressed as efficiently as possible, whether by airport authorities, ground handlers or airline representatives. To recover passenger loyalty, it is critical that resources work rapidly and in a flexible way, in order to meet passenger demands.

BagAssist, deployable as a web based application, is a great leap forward in the area of mishandled baggage and in addition to increasing ground staff productivity it delivers real-time management information and helps reduce the costs associated with traditional telecommunication networks.

BagAssist, SkyAssist’s vanguard solution is an application that automates processes for the follow-up of lost and found baggage and it is integrated with SITA’s WorldTracerä, the worldwide standard for the tracing and recovery of lost luggage. BagAssist automatically produces all the required documents for both the passenger and the agent and also manages all information relating to flights, handling contracts, delivery agreements, etc…

With its intuitive, interactive and user-friendly interface working from an Internet browser, it is very easy to learn, providing immediate access to a centralized database.

"Thanks to BagAssist, we now offer handling companies, airports and airlines a baggage solution based on their current needs and processes", explains Luc Trentels, Founder and General Manager of SkyAssist. "Our open systems approach, through the internet, and our philosophy that aims for simplicity and integration, allows our customers to save on the high costs of developing tools themselves and using traditional networks. The ease of use of BagAssist also reduces the learning process for ground staff whilst enabling an immediate increase in productivity. We are confident that these benefits will ensure many other companies in the industry will soon join our customer community."

SkyAssist

Founded in 2003, from the technological and intellectual foundations of the former Atraxis Belgium, SkyAssist has rapidly become a key player in the market for software applications for the airline industry. BagAssist, targeted at ground handling companies, airlines and airports across the world is currently deployed by BGS (Brussels Airport), Swissport (airports of Basle, Geneva and Zürich), Jet Aviation (airports of Geneva and Zürich), Aéroports de Paris (airports of Roissy and Orly) and TUI Airlines Belgium.

For more information, please check the website http://www.skyassist.com/ or contact: -

SkyAssist
Luc Trentels
Tel. +32 2 723 38 01
luc.trentels@skyassist.com

Participants to 2nd BagAssist user conference – April 12-13, 2005

Author Information - Luc Trentels

Founder and Manager

Luc trentels has a Civil Engineer education background, in chemistry.

He entered Sabena IT department in October 95, as system analyst and then project manager. Sabena IT became then Atraxis Belgium, part of the Atraxis Group, where he was Director Project management, and then Director Product Management with teams in Belgium, Switzerland and South Africa in the Line of Business Airline Sales and Marketing.

Following Swissair and Sabena bankruptcies, and the closing of Atraxis Belgium, Luc Trentels decided with the support of the existing customers and the Sabena receivers to prepare a business plan for taking-over of the Atraxis Belgium owned products for further valorisation.

Sky Assist was created through this Management Buy Out process in April 2003 and officially started its activities on May 1st 2003. It is made of private investment only. Since then Luc manages the company that expanded its historical customer basis by having Jet Aviation, TUI Airlines and Aéroports de Paris joining the customer community.

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