SubscribeUtilising our expertise in Airport Printer Repair and Maintenance, pks services combines quality engineering with cost effectiveness.
pks services intentions are to offer a unique brand of service. Our philosophy is to integrate precision, quality, reliability and excellent turn around time, coupled with realistic prices. Behind this service lies a massive investment in people and equipment. Our workshops are staffed by fully qualified engineers who have over 60 years experience in the multi Vendor industry. When combined with the huge investment in test equipment and training, this means that we employ some of the most skilled and highly qualified technicians in the business.
pks specialise in multi vendor printer repair, consisting of laser printers (focusing on high end, colour lasers), dot matrix, inkjet, thermal, ATB, barcode, EPOS and pass book. This includes, but is not limited to, manufacturers such as HP, Epson, Lexmark, QMS, Minolta, Tally, Newbury Data, Olivetti, Texas Instruments, Tektronix, IER, Genicom, Canon, Fujitsu, OKI and Zebra.
For the travel industry, our portfolio includes areas such as ATB's, ALC -Terminals, Controllers, Printers, Peripherals and, Touch Screens. It consists of manufacturers such as IER, Genicom, Dassault, OKI, Texas Instruments, DataSouth, Memorex Telex, IBM, Videcom, Barco, Sperry, Desko and Cherry.
Prior to their incorporation into IER, we were appointed by Dassault, as their sole UK authorised maintainer / repairer of their ATB printer products, including the in-warranty repair of their BPR 640. Today we are Desko's UK authorised repair centre for their in and out of warranty keyboard products.
Utilising our expertise in printer repair and maintenance, pks fuser services combines quality engineering with cost effectiveness. Every unit is tested in a printer prior to dispatch. An advance exchange service is available, with pks even able to arrange the collection of the failed unit.
Due to the nature of our business in printer and fuser repair, we have had to source the best possible quality parts available and, through this, pks have become one of the largest suppliers of fuser sleeves to the printer maintenance industry. This means that we have a first line source to the suppliers and enables us to ensure a constant supply of parts.
pks services offer a NO FIX, NO FEE, fixed price repair to component level. Our standard turnaround time is 5 days however 98% of our repairs are turned around in 3 days. Our warranty is 6 months on our repair.
Should any unit require any additional cost than that of the fixed price repair (eg printheads, main boards), our client shall be notified by email or fax with parts required, costs or alternatives. We then await authorisation prior to works being carried out. Should a unit be deemed BER (Beyond Economical Repair), again our client shall be notified for approval, along with details of any replacement units or alternatives.
All units are soak tested, PAT tested, cleaned, test prints included, bagged and packaged in new boxes. A PKS warranty sticker is applied and, should this be tampered with without prior authorisation, the warranty becomes null and void.
pks services utilises the Vantage tracking system, whereby each unit sent to us is given a unique identification code. The in-house system can identify customer units by, serial number, customer order number, customer job number or, the pks unique identification number. We keep a record of each individual unit passing through the workshops for a minimum period of two years, which enables us to track regularly reported faults and reoccurring units. The unit's identifier is stored on our database with a description of the fault and eventual repair details. At any time during the products stay with us we can plot its exact status, whether it is awaiting repair, in product release or awaiting dispatch. We can notify our client by e-mail or fax of, when the item was repaired, who repaired it and what the fault was.
Incorporated into the fixed price repair, pks provide to our client on a weekly / monthly basis, comprehensive reports detailing each unit received, fault logged, repair carried out, parts used and turnaround time. It is also possible for our system if required, to carry out asset management on our clients behalf showing a unit has moved from one location, been through the pks workshop, held in good stock and finally dispatched to a new location.
As part of our commitment to customer services, dedicated account engineers and proactive system escalations ensure that pks are within the SLA to our client's requirements.
