SubscribeThe world’s leading forum for airport operations and customer service directors from across the globe is taking place on 18-19 March, at The Thistle Hotel, London Heathrow.
The Global Passenger Operations Summit will offer a unique insight into how airports can enhance the passenger journey and experience to ensure that they get the best possible revenue returns from 'customers in-transit'.
Airport Passenger Service
Technology and business solutions for communicating with passengers, speeding their journey and easing the stress of the passenger process will be presented from an operational perspective for the first time.
PIDS & FIDS displays, digital signage, wayfinding and customer relationship solutions will be profiled and analysed alongside best-practice experience from some of the world's leading and award-winning airports on passenger service.
There is also a Pre-Conference Workshop on 17th March: "Examining Effective Data handling Strategies for Secure & Efficient Border Control - Delivering New Capabilities for Data Sharing & Risk Assessment".
Airport Customer Service Summit Speakers
Kevin Molloy, VP, Simplified Passenger Travel and Chief Information Officer at Vancouver International Airport will discuss optimum strategies for working with control authorities to manage immigration and arrivals passenger flows.
Leonidas Daravelis, Director of IT and Telecommunications, Athens International Airport will explain how to integrate effective technology and IT passenger communications systems into a centralized operations facility to enable optimum response and coordination.
Rowan Fogarty, Director of Safety, Security and Operational Compliance at Dublin Airport will compare the ROI of the latest security technologies to understand how to increase capacity. It is crucial to understand the paybacks of installing more expensive technology against the operational efficiency of the latest people and bag screening technologies.
Please contact us for more information on +44 (0)20 7749 0470 or browse the programme and range of speakers at:
www.global-airport-operations.com
We look forward to seeing you at this exciting event in March 2008 and contributing to this essential and exciting discussion.