Car Access: Build on Success with Remote Monitoring and Control

SKIDATA Operator.Services provides automated workflows

Access management for parking is undergoing a major transformation: In the future, parking garage attendants will be able to dedicate more time to customers, because with Operator.Services SKIDATA Group is offering its clients the right set of tools for keeping an overview of potential issues and responding quickly when problems arise. This enables users of SKIDATA systems to consistently increase the quality of their service and provide optimal cost efficiency.

SKIDATA, a world-leading access management provider, is enabling its clients to effectively manage and control their systems remotely. The basis for this is a range of Hosted Business Services that include all the critical tools for marketing and systems monitoring. One important element is Operator.Services, which enables SKIDATA to monitor and control remote systems in real-time. Here’s an example how this might work for operators of parking facilities:

Access to All Systems

The operator (or parking garage attendant) always knows the status of all the technical systems, even third-party systems. The attendant can tell at a glance whether everything is operating smoothly or action is necessary. The operator does not have to be onsite and can access elements remotely for monitoring and control.

If problems occur, Operator.Services is also able to provide an automated response that, for instance, notifies service personnel. Operating personnel receive such messages by e-mail or mobile phone. In addition, they are supported by clear and concise reports when identifying future sources of problems. Maintenance activities can be planned well in advance and the allocation of personnel and material can be perfectly matched.

“Operators of parking garages optimize the quality of their service and minimize downtime with our Operator.Services. This also enables them to efficiently plan their personnel allocations. The result for clients is more sales and more profit,” states Robert Weiskopf, SKIDATA board member.

Even more success with SKIDATA Operator.Services.

The Perfect Combination to Build on Success

SKIDATA Operator.Services is one element in a finely tuned selection of tools for parking management. While Sales.Services enables important information to be communicated in real-time to customers and interactive reservations, Operator.Services provides service staff with important information about systems and ensures access at any time, even remotely.

Management.Services connects system data with the Business Intelligence Tool, and provides managers with valuable reports and information that they can use in other applications and for new marketing campaigns.

With Hosted Business Services from SKIDATA, there is no need to build your own infrastructure. Databases and services can be stored on a specially secured SKIDATA server. This allows you to securely back up essential operating data outside the company premises. At SKIDATA, we use our long experience to provide high security client databases. Robert Weiskopf: "Our clients profit from our secure servers and neither have to build up their own expensive security systems nor acquire permanently changing expert knowledge."

The first SKIDATA clients are using Hosted Business Services – with steadily growing success. For example, NMBS (Park & Ride at Brussels’ central station) is supported by SKIDATA Services.