Air France and KLM Implement OnlineAHL as Disruption Solution

The handling of lost bags in Baggage Arrival Services remains a hot issue, but it becomes critical in the case of big disruptions of flight / baggage operations due to extreme weather conditions or strikes. Air France and KLM are currently implementing the new BagAssist self-service solutions module, called OnlineAHL, to overcome such chaotic situations having the passengers leaving the airport quickly and releaving staff pressure so they can concentrate on solving the baggage incidents.

SkyAssist, the Belgian provider of advanced niche IT software for the Air Transportation Industry, has presented the new BagAssist self-service module called OnlineAHL during its user conference in June. The OnlineAHL module is an internet secured solution for the passenger to register a baggage incident online in case of big disruptions of flight / baggage operations (like extreme weather conditions or strike) in order to avoid uncontrollable situations and big queues resulting in a reduction of the quality service the passenger recieves. A highly automated input process pre-populates the input fields, minimizing passenger manual data entries.

Baggage Declaration Sotware

With the major distruption incidents of the last few years (volcano, storms, snow) Sky Assist's baggage declaration software has become the critical self-service solution that allows passengers to enter their baggage declaration themselves outside the airport area, within a limited timeframe and following security fraud prevention rules. The chaotic situations that resulted from the incidents, such as enormous queues, passengers leaving the airport angry and frustrated with no information nor the chance to declare their missing items, will become vision of the past.

The implementation of the OnlineAHL module is presently being piloted in CDG and AMS by Air France and KLM, published on their website within an I-Frame and with extension to the entire network in a second phase. The application is integrated with WorldTracer web services, meaning an immediate file reference creation and tracing process start. The passenger can also receive email confirmation with declaration document, custom document and any other required pdf file attached, and eventually an SMS.

Not only the newest technology standards are applied but the high automated input process by pre-populating the input fields will assist the passenger in a smooth and accurate declaration process of their missing bag. And in addition, it fits perfect in the global BagAssist solution offered to the Arrival Services aimed to drastically increase your staff productivity and therefore decrease your labour cost by adapting and re-engineering your department processes to map them to industry standard best practices.